Frequently Asked Questions
Everything you need to know about your Seora Skincare journey.
What is the shelf life of Seora Skincare products?
Most of our products have a shelf life of 24 months unopened. Once opened, we recommend using them within 6 to 12 months for maximum potency, as indicated by the open-jar symbol on the packaging.
Are your products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and designed with sensitive skin in mind. However, we always recommend performing a patch test on a small area of skin before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are Seora Skincare products cruelty-free and vegan?
Absolutely. We are proud to be 100% cruelty-free and vegan. We never test on animals, nor do we use any animal-derived ingredients in our formulations.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.